Privacy Policy
Introduction
We want to give you the best experience when using our website, while respecting your privacy and the information you share with us. The purpose of this Privacy Policy is to give you information and understanding of the information we collect, how we use that information and your rights in this regard.
Types of Information Collected
Personal Data
Personal Data is information that can be used to identify you. This includes your name, email address, billing address, postal address and telephone numbers.
Non-Personal Data
Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.
Why we may collect the Information
Why we collect Personal Data
• To provide you with goods and services you have ordered. This will involve sharing your personal data with our logistics and shipping partners
• To contact you regarding your order
• To respond to communications
• To offer competitions
• To inform you of promotions/events etc.
Why we collect Non-Personal Data
• Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience
• Estimate audience size and usage patterns
• Store user preferences so you can customise the site
• To track return visitors
How we collect the Information
Personal Data
Complete an Order
During the order process we collect the following information
• Email
• First Name/Last Name
• Address Details
• Mobile Phone Number
• Order Details
Contact Forms
Data supplied via contact forms are recorded in our database. We reply to all contacts made directly through email.
Data collected via these forms may include
• Name
• Email Address
• Message info
• Contact number
Email Marketing
A customer may subscribe to our email via a) the checkout process b) contact us forms c) sign up to newsletter d) create an account/register. There is an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.
The data collected includes a) name b) email address c) order history d) abandoned baskets. We put an UNSUBSCRIBE link at the bottom of all our emails so that you can unsubscribe from our email database at any time.
Personalisation
We record all activity on our website, which allows us tailor the offers displayed to you based on products and categories that you have shown an interest in on our website.
Cookie Policy
What Are Cookies
Cookies are small data files placed on your computer, mobile or other device when you browse online. They are standard across almost all websites and they do not affect your device. They are used to remember when your computer or device accesses this website. We use them to collect information that's used to enhance your experience in our online store. Some of the cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. We do not, however, use cookies to collect or record information on users' name, address or other contact details.
What Do Cookies Do
Cookies store information that help you shop online. For example, cookies remember items you placed in your shopping basket – without them, you wouldn't be able to place your order with us. Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. In addition, cookies let us improve and personalise content displayed to you.
Some cookies (known as session cookies) are removed when you close your browser. Other cookies remain on your computer longer. These cookies (known as persistent cookies) allow us to remember you when you return to shop with us again. Persistent cookies store information in between visits, such as your preferred settings. They help us display relevant information to you based on previous visits.
We are able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customers using cookies. You can choose not to allow cookies by changing your browser settings. However by doing so you will stop the online store checkout from working. We will never use cookies to store sensitive personal details.
The Cookies We Use
Strictly Necessary Cookies
These cookies are necessary to enable the site's basic operation. No prior consent is required for these. These cookies are essential to the operation of our online store. If you disable these cookies, you will not be able to buy items online.
Performance Cookies
These cookies collect visitor information such as browser usage, pages visited and error messages received. The data collected by these cookies is anonymous and aggregated. This information is used to help us to diagnose problems and to fix any issues we find. It helps us improve our website for you.
Functionality Cookies
Functionality cookies remember choices that you make. These choices could include changing the text size or the language in use on the website. Collecting this data means you won't need to select this information again. We will remember your preferences.
Targeting or Advertising Cookies
Online advertising may appear on websites that we are affiliated with. We will use cookies to collect information on the effectiveness of this advertising and to understand browsing behaviour based on this advertising. The data contained by these cookies will not contain any personal information. Targeting or advertising cookies will allow us to understand the shopping habits of our customers and to understand how advertising campaigns work for us so that we can make our advertising campaigns more relevant to you.
Managing Cookies
If you want to disable cookies you need to change your website browser settings to reject cookies.
What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.
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